Crisis Line Volunteer Application

Thank you for your interest in our volunteer program. We accept applications year round.

Important Note

This online application will take approximately an hour to complete. You will not be able to save your work so we recommend that you ensure you have the time required to complete this application before you begin the process, or that you save your work in a cloud-based text editing platform like Google Docs.

Step 1 of 3

Role, Responsibilities, and Qualifications
The purpose of the volunteer position is to answer calls or text/chat conversations from community members seeking support. As a volunteer, you will support the Crisis Line or the Text Line by providing service on one 4-hour shift per week for a period of at least 365 days. You will be responsible for upholding standards of care for Crisis Support Services of Alameda County and all of its associated partner agencies and accrediting bodies by providing call (or chat-and-text) -based crisis counseling with a focus on suicide prevention. You will be expected to collaborate with team members on a weekly shift via video and chat, maintain thorough documentation of contact with clients, and simultaneously utilize multiple tools to meet the needs of callers (or texters) and your shift. To fulfill this role, you must demonstrate strong verbal and written communication skills, a desire for and openness to receiving constructive feedback, the ability to learn and navigate multiple web-based platforms simultaneously, flexibility in adapting to changing needs of each shift, willingness to engage in self-reflective work, and timely adherence to deadlines. Additionally, you must demonstrate a commitment to displaying empathy and attunement along with effective engagement/connection skills toward callers (or texters). Demonstration of respect for individuals and cultural responsiveness for callers/texters (in addition to colleagues) is required.
Contact Information
Name*
First Last
Please type out the pronunciation of your name, as best you can*
Example: Uh-mann-duh Gahll for Amanda Gall
Do you have a different name you go by or would like us to call you by?
What are your pronouns?*
- co/co/cos
- en/en/ens
- ey/em/eir
- he/him/his
- he/him/ello
- he/they
- no pronouns (please use my name)
- she/her/her
- she/her/ella
- she/they
- she / they / siya
- they/them/their
- xie/hir/hir
- yo/yo/yos
- ze/zir/zir
All volunteers must reside in the SF Bay Area as training takes place on site. If you live outside of this geographic region, please look into volunteer opportunities that are more local to you. Find your local crisis center here: https://988lifeline.org/our-network/
Address*
Street Address Address Line 2 City State ZIP Code
Phone*
I consent to receiving (minimal, infrequent) texts and phone calls regarding my application at the number above.*
- Yes
- No
Email*
Education

Highest level completed or degree in progress.
Employment Status
- Full Time
- Part Time
- Not Employed
Student Status
- Full Time
- Part Time
- Not Enrolled
Present Occupation
Employer
Employer's Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
How did you hear about our organization?*
Basic Qualifications
Special Skills or Qualifications*
Summarize special skills, languages, and qualifications you have acquired from employment, previous community or volunteer work, or through other activities, including hobbies or sports. Include any relevant certificates.
Computer Skills*
Please list your proficiencies with basic computer programs or applications (i.e. Windows, MS Word, MS Excel, Outlook, etc.). Please include if you have used Google Docs or Google Classroom.
We require all volunteers to be 18 years of age or older. Are you 18 years of age or older?*
- Yes
- No
Previous Work or Volunteer Experience*
Position or Title Organization Start Date End Date Reason for leaving

Please share one or more of your past volunteer, community or work experiences. You can add more lines by clicking the +
Description of responsibilities*

References
Please provide 2 references who can speak about your volunteer, employment, academic or personal capabilities. Personal references who know you well are preferred professors/supervisors who you may have not had much interactions with. We accept references from close friends, supervisors and professors with whom you have an established relationship. We will not review references from direct family members, therapists, or acquaintances.
Reference 1: Name*
First Last
Reference 1: Title and Name of Organization*
Reference 1: Phone*
Reference 1: Email*
Reference 1: Relationship*
Reference 2: Name*
First Last
Reference 2: Title and Name of Organization*
Reference 2: Phone*
Reference 2: Email*
Reference 2: Relationship*
Agreement and Signature
By submitting this application, I affirm that the facts set forth in it are true and complete. I understand that if I am accepted as a volunteer, any false statements, omissions, or other misrepresentations made by me on this application may result in my immediate dismissal.
Name*
First Last
Electronic Signature*

Please type your First and Last Name to acknowledge and accept the above Agreement.
Date*
Comments
This field is for validation purposes and should be left unchanged.

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Important Note

Step 1 of 3

Role, Responsibilities, and Qualifications

Contact Information

Basic Qualifications

Questionnaire

References

Agreement and Signature

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Address

National Suicide and Crisis Lifeline

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Position or Title	Organization	Start Date	End Date	Reason for leaving