Mobile Crisis Teams perform:
- Emergency crisis assessment/intervention services conducted in the field
- Early intervention before situation escalates to critical crisis point
- Consultation services provided to consumers, housing/support systems, mental health providers, and other concerned parties
- Assistance with linkage to outpatient mental health services
- 5150 evaluation capacity and determination of appropriate level of care
| Program | Phone | Hours | Team | Description | Link | City | |
|---|---|---|---|---|---|---|---|
| Mobile Crisis Team (MCT) | The general community and providers can call 911 or Crisis Services at (510) 891-5600 and request a Mobile Crisis Team. | 8am-6pm M-Tue-Thur-Fri 8am-12pm Wed. countywide | Alameda County Behavioral Health (ACBH) Licensed Clinicians | MCT serves individuals in Alameda County, excluding Berkeley, experiencing a mental health crisis. Calls are generated through 911 or the general community. MCT provides mental health and medical assessments, including both 5150 and 5585 assessments, crisis intervention; information, referral and transportation to a variety of voluntary settings. **Police have the potencial to be involved with every team depending on the circumstances** | Learn More | Oakland, Albany, Piedmont, BART North County, Ashland, Fairview, Cherryland, Hayward, San Leandro, San Lorenzo, Castro Valley, Dublin, Pleasanton, Livermore, Sunol, Union City, Newark, BART South County | |
| Mobile Evaluation Team (MET) | The general community and providers can call 911 or Crisis Services at (510) 891-5600 and request a Mobile Evaluation Team. | 8am-3:00pm M-TH | Oakland Police Dept. & Alameda County Behavioral Health (ACBH) Licensed Clinicians | MET primarily serves individuals in East Oakland expeiencing mental crisis. 911 generated mental health crisis calls within East Oakland. MET provides mental health and medical assessments, including both 5150 and 5585 assessments, crisis intervention; information, referral and transportation to a variety of voluntary settings. | Learn More | Oakland | |
| Community Assessment and Transport Team (CATT) | 911 - Request CATT Team | 7:30am-11pm 7 Days/week | EMT (FALCK) & Bonita House licensed or licensed eligible clinician | CATT serves individuals in Oakland, San Leandro, Hayward and Fremont who are experiencing a crisis due to mental health and/or substance use. *CATT will respond to neighboring cities depending on the availability of teams and if the team is not more than 30 minutes away from the call location as set by EMS. This allows CATT to respond to every city within Alameda county. *Berkeley excluded CATT provides mental health and medical assessments, including both 5150 and 5585 assessments, crisis intervention; information, referral and transportation to a variety of voluntary settings. Client must be ambulatory and able to be transported safely if needed. CATT is a pilot program 2019-June 2023 **Poloce have the potencial to be involved with every team depending on the circumstances** | Learn More | Oakland, Emeryville , Albany, Alameda, Piedmont, BART North County, Ashland, Fairview, Cherryland, Hayward, San Leandro, San Lorenzo, Castro Valley, Dublin, Pleasanton, Livermore, Sunol, Union City, Newark, Fremont, BART South County | |
| Mobile Assistance Community Responders of Oakland (MACRO) | 911 - Request MACRO Team (510) 777-3333 Oakland PD | 7am-11pm 7 Days/week | Oakland Fire Department | MACRO responds to incident calls focused on non-emergency, non-violent, low acuity “quality of life” calls. MACRO Crews will respond to low acuity quality of life calls in three categories: (1) Behavioral Health Issues (2) Individual Well-Being (3) Community Disturbance The pilot will initially launch in East and West Oakland.East Oakland MACRO Zone: High Street to the San Leandro Border Below Hwy 580 to the EstuaryWest Oakland MACRO Zone: Brush Street and West Grand to the Estuary*Due to launch June 2022*To be added to the distribution list for the weekly report contact Oakland Fire Department PIO, Michael Hunt Mhunt@oaklandca.gov | Learn More | Oakland | |
| Berkleley Mental Health: Mobile Crisis Team | (510) 981-5900 (Police Non-emergency 24 hrs.) (510) 981-5254 (Voice message) | Sunday, Monday, Wednesday, Thursday and Friday 11:30 am to 10:00 pm *Mobile Crisis Team is not available on Tuesdays and Saturdays* | City of Berkeley: Psychologists, Social Workers, Marriage and Family therapists and graduate student interns. | Residents of Berkeley and Albany. Primarily those referred by the Berkeley Police and Fire Departments, hospital emergency rooms, other Berkeley and Albany agencies, and residents. | Learn More | Berkeley | |
| CAT: Crisis, Assessment, and Triage | (510) 981-5244 (CAT Direct Line) (510) 981-5290 (General Information) mentalhealth@cityofberkeley.info Phone: (510) 981-5290 (510) 981-CITY/2489 or 311 from any landline in Berkeley | By Phone: 10:00am-5:00pm M-F Drop ins available M-Th 10:00am-1:00pm @ 2640 Martin Luther King Jr Way, Berkeley CA. 94704 | City of Berkeley: PsychiatristsPsychologist, Social Workers,Marriage & Family Therapists, and Registered Nurse. | CAT serves the residents and homeless in Berkeley, 18 years or older. Clients must be experiencing moderate to severe psychiatric crisis that is affecting major areas of life functioning as defined by Alameda County requirements OR who demonstrate clear need for a thorough mental health evaluation and assessment to determine best possible intervention. | Learn More | Berkeley | |
| CAPS: Counseling and Psychological Services | Phone: (510) 642-9494 Fax: (510) 642-2368 Students can book a counseling appointment on https://uhs.berkeley.edu/etang.berkeley.edu (eTang) or by calling (510) 642-9494. 24/7 afterhours support line at (855) 817-5667. | 8:00am – 5:00pm M-F *Virtual services can be scheduled. At this time, CAPS is limiting in-person services. | UHS: University Health Services: CAPS Counseling staff is a multicultural group of professional counselors and psychiatrists. Counselors include psychologists, social workers, and advanced-level trainees. | CAPS offers a variety of mental health services and resources in order to support your academic success and self-development to students at UC Berkeley. Any registered UC Berkeley student, regardless of whether the student has SHIP (Student Health Insurance Plan) or not as well as non-student partners and significant others of registered students for couples counseling. CAPS provides mental health crisis support and resources related to all urgent mental health needs, including, crisis/suicide prevention, sexual assault, campus support after student passes and other traumatic events, interpersonal violence, pregnancy, disordered eating, or alcohol and other drug issues. | Learn More | Berkeley | |
| CARE Team | The general community and providers can call (510) 337-8340 (APD non-emergency) and ask for the CARE Team OR call 911 - Ask for the CARE Team | 24-hours a day, 7-days a week | Alameda Fire Dept. (AFD): Paramedics & EMTs. 24/7, Alameda Family Services (AFS): 24/7 Licensed On-Call Clincians, 2 full time Clinical Case Managers | Indiviudals ( youth and adult) within the city of Alameda who are experiencing or observing someone they suspect is experiencing a non-violent mental health crisis. The CARE Team provides mental health and medical assessments, including both 5150 and 5585 assessments, crisis deesclation and safety planning. All calls will receive a referral to a clinical case manager who can provide 14-30 days of intensive case management to connect clients and their familes to resources and services. | Learn More | Alameda | |
| BART PD: Progressive Policing Bureau | (510) 464-7000 (BART Dispatch) or find any available team member | 4am-12pm Morning Shift 4pm-12am Evening Shift | BART Police Dept. | Serves youth, adult, older adult and veterans who are experiencing homelessness, a mental health crisis, mental disability and/or substance use disorder. Performs outreach services to individuals experiencing mental health and/or housing insecurity issues by providing linkages to services provided by local organizations. Makes mental health assessments and provides crisis counseling to the homeless community and individuals experiencing mental health related issues within the BART system. Provides short-term case management services as appropriate and makes direct referrals to other community services. Serves as a liaison between the Police Department, other departments in the District, and public and private community-based organizations that provide mental health, crisis intervention, and homeless and supportive housing services. Engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization. Works with management to perform outreach within the community and participate in community-violence reduction efforts including informational presentations. Responds to requests and inquiries from District personnel, city and county agencies, merchants, community groups, and citizens to assist individuals found at-risk in places not meant for habitation. Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response as necessary. Participates in and successfully completes all required training, such as conflict resolution, security awareness, etc. Currently, the BART Outreach and Engagement Bureau is ten officers/sworn, one Sgt. (eventually two Sgts.), one Lt. and a Deputy Chief overseeing the completed bureau. Soon there will be two civilian / professional supervisors as well. | Learn More | BART North County | |
| HMET | 911 Hayward PD Non-Emergency (510) 891-5600 - Crisis Services | 8am-4pm M-F | HPD & ACBH | MET focuses on 911 generated mental health crisis calls within Hayward. | Learn More | Hayward | |
| MIHU (HEART) | (510) 293-7000 (Hayward non-emergency line) | The MIHU operates 20-hours a week, on varying days Tuesday through Friday. | Hayward Fire Dept. (HFD) & a Mental Health Clinician from Tiburcio Vasquez Health Center | We serve Hayward residents who are experiencing homelessness, mental illness and substance abuse who are in a pre or post crisis state. Pre-Crisis and Post-Crisis intervention involving people experiencing mental illness, substance abuse and homelessness. Services are provided by a community paramedic and mental health clinician for the purpose of assessment and referral to community resources for follow up MIHU is still in development and in need of additional support such as access to clinician's Gateway, CHR and SHIE to assist in our ability to provide continuity of care. | Learn More | Hayward | |
| Fremont Mobile Evaluation Team | 911 - Reqest MET Team | Monday - Friday Daytime hours | MET has one police sergeant, two police officers, and two licensed mental health professionals assigned to the team. | The Mobile Evaluation Team (MET) was established in 2017, and is a collaboration between the Fremont Police Department, the City of Fremont Human Services Department, and the Washington Hospital Healthcare System. MET is a field-based response team that provides comprehensive and compassionate services to Fremont’s most vulnerable populations, including community members experiencing homelessness or mental illness. MET provides crisis intervention and de-escalation, guidance and encouragement, and connects community members needing assistance with local mental health and homeless service providers. MET works to support community members engaged in services to pursue healthy outcomes. The City currently has two fully staffed teams that work Mon-Fri dayshift hours, and is in the process of expanding to provide additional coverage. | Learn More | Fremont | |
| BART PD: Progressive Policing Bureau | (510) 464-7000 (BART Dispatch) | 4am-12pm Morning Shift 4pm-12am Evening Shift | BART Police Dept. | Serves youth, adult, older adult and veterans who are experiencing homelessness, a mental health crisis, mental disability and/or substance use disorder. Performs outreach services to individuals experiencing mental health and/or housing insecurity issues by providing linkages to services provided by local organizations. Makes mental health assessments and provides crisis counseling to the homeless community and individuals experiencing mental health related issues within the BART system. Provides short-term case management services as appropriate and makes direct referrals to other community services. Serves as a liaison between the Police Department, other departments in the District, and public and private community-based organizations that provide mental health, crisis intervention, and homeless and supportive housing services. Engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization. Works with management to perform outreach within the community and participate in community-violence reduction efforts including informational presentations. Responds to requests and inquiries from District personnel, city and county agencies, merchants, community groups, and citizens to assist individuals found at-risk in places not meant for habitation. Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response as necessary. Participates in and successfully completes all required training, such as conflict resolution, security awareness, etc. Currently, the BART Outreach and Engagement Bureau is ten officers/sworn, one Sgt. (eventually two Sgts.), one Lt. and a Deputy Chief overseeing the completed bureau. Soon there will be two civilian / professional supervisors as well. | Learn More | BART South County | |
| Mental Health First (Oakland) | (510) 999-9MH1 (Call or Text) aptp.mhfirst.oak@gmail.com | Friday and Saturday 8:00 PM to 8:00 AM | MH First Oakland is currently available for phone support only! We made this decision in order to keep our volunteers safe and healthy. | MH First Oakland, a project of Anti Police-Terror Project, is a cutting-edge new model for non-police response to mental health crisis. The goal of MH First is to respond to mental health crises including, but not limited to, psychiatric emergencies, substance use support, and domestic violence safety planning. MH First Oakland is available in the form of a free hotline – (510) 999-9MH1 – on Friday & Saturday nights from 8pm to 8am, when there are currently no other mental health support options available.We lead with the principle that police should not be involved when responding to a crisis unless asked by mental health responders as a last resort. Crisis response services should support people through quality follow up and on-going care regardless of their ability to pay. Oakland will be the second city now operating this service; MH First Sacramento has been operating since January 2020.Our purpose is to interrupt and eliminate the need for law enforcement in mental health crisis first response by providing mobile peer support, de-escalation assistance, and non-punitive and life-affirming interventions, therefore decriminalizing emotional and psychological crises and decreasing the stigma around mental health, substance use, and domestic violence, while also addressing their root causes: white supremacy, capitalism, and colonialism. | Learn More | Oakland |
